Effective date: 10.07.2026
These Terms of Service (hereinafter – the «Terms») are published by the owner of the website https://altheavpn.com/, hereinafter the «Seller», and addressed to the user of the website services, hereinafter the «Customer». The Terms are a proposal to conclude a Services Agreement and define the main terms for the provision of the Services through the website https://altheavpn.com/. The Buyer, acting with the purpose of purchasing the Services, accepts these Terms (hereinafter also – the Agreement) on the following terms.
1.1. Terms of Service (hereinafter – the Terms) - a public proposal (public offer) of the Seller, addressed to an indefinite range of persons, to conclude with the Seller a Services Agreement by remote means (hereinafter - the «Agreement») on the terms contained in these Terms, including all Annexes.
1.2. Order – the Customer's decision to order the data processing Service through the website https://altheavpn.com/ by selecting one of the plans and paying for it, which constitutes full and unconditional acceptance of these Terms by the Customer.
1.3. The Seller provides data processing Services, including private virtual access services, as well as other Services relating to private security on the Internet and private access to the Internet (hereinafter – the Services). The Services include, but are not limited to, VPN and other software, add-ons, applications, information and information materials available to the Customer from the Seller.
1.4. Plans – the system of prices for data processing Services presented on the website https://altheavpn.com/.
2.1. The Buyer places an Order for data processing Services through the website https://altheavpn.com/ by selecting one of the plans presented on the website. By paying for the Order the Buyer confirms consent to conclude this Agreement (acceptance of these Terms).
2.2. By concluding the Agreement, the Buyer confirms the following:
a) The Buyer has fully read and agrees with the terms of this Agreement;
b) The Buyer gives permission to collect, process and transfer personal data on the terms defined in the Personal Data Processing Policy published on the website https://altheavpn.com/.
3.1. The price of the data processing Services is specified on the website https://altheavpn.com/ in the Plans section.
3.2. The Seller has the right to unilaterally change the price of any Plan.
3.3. The Seller may not change the price of an Order that has already been paid.
3.4. The Buyer's payment obligations are deemed fulfilled from the moment the Seller receives the funds in full in accordance with the Plans.
3.5. Settlements between the Seller and the Buyer for the Services are made by the methods specified on the website https://altheavpn.com/.
4.1. The Buyer places an Order for the Services through the website https://altheavpn.com/ or by issuing an invoice to the customer's e-mail.
4.2. When ordering on the website https://altheavpn.com/ the Buyer undertakes to provide an email address.
4.3. If the Seller requires additional information, it has the right to request it from the Buyer. If the Buyer does not provide the required information, the Seller is not responsible for providing a quality service to the Buyer.
4.4. The Buyer is responsible for the accuracy of the information provided when placing and paying for the Order.
4.5. The Agreement between the Seller and the Buyer is deemed concluded from the moment the order is placed electronically on the website https://altheavpn.com/ and paid for by the Buyer.
5.1. The Services are provided in the manner described on the website https://altheavpn.com/.
6.1. The Buyer has the right to refuse the Services at any time during the Agreement; funds paid in accordance with the Plans are non-refundable. The full refund policy is available here.
6.2. If the Buyer has not contacted the Seller in writing at the addresses specified on the website https://altheavpn.com/ with a proposal to terminate the Agreement, the Agreement is deemed valid until terminated by agreement of the Parties.
6.3. The Seller has the right to restrict the provision of Services to the Buyer if facts of improper use of the Service are revealed, namely:
a) Use of the Service by the Buyer for the purpose of violating the laws of the Russian Federation or other states;
b) Transfer of the individual access key to third parties (with the exception of the Buyer's close relatives);
c) Exceeding the traffic quota of 1.8 terabytes per 30 days. When this threshold is exceeded, access to the Service is suspended automatically. In this case the Buyer may contact the Seller using any available communication channel and request an increase of the traffic limit. In response to such a request from the Buyer, the Seller is obliged, no more than once every 30 days, to increase the Buyer's traffic limit to 3 terabytes per 30 days.
7.1. The Buyer undertakes not to use the system for sending spam, scanning ports and proxies, carrying out mass mailings (even if the messages are actually sent through another server), and not to carry out hacking attacks on other computers or networks.
7.2. Coverage area, internet speed and connection quality during the provision of the Services may vary. The Seller undertakes to do everything possible to ensure that the Services are provided at any time (except for maintenance and repair breaks). The Services may be unavailable due to factors beyond the Seller's control, including emergencies, network problems or restrictions, interference, signal interruption and disruptions in the operation of other services.
7.3. The Seller is not liable for loss of data and messages or incorrect display of pages due to network problems. To protect Buyers, the Seller may unilaterally set restrictions on the use of certain data and block customer service. Network speed is a nominal estimated characteristic and does not correspond to the actual speed of sending and receiving data. The actual network speed depends on its configuration, the data compression method, network load and other factors. The Seller gives no guarantees regarding the timeliness of data receipt and is not liable for possible delays or losses.